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Ottertail authorizes switch from iWorq to Jayhawk Software for utility billing
Summary
Clerk-Treasurer Amanda Thorson presented a Jayhawk Software contract and the council unanimously authorized her to sign it, citing that iWorq "has not performed as expected" and noting lower annual support costs after initial conversion.
Clerk-Treasurer Amanda Thorson presented a contract proposal Jan. 26 to move the city's utility billing from iWorq to Jayhawk Software, and the council unanimously authorized her to sign the agreement.
Thorson told the council staff requested not to continue iWorq services when that vendor's contract ends in September 2026, citing performance problems with iWorq. The minutes state that, after the initial purchase and data conversion, Jayhawk's annual support costs would be significantly lower than iWorq's; the transcript does not provide dollar amounts.
Council Member Jill Carlson moved to allow Clerk-Treasurer Thorson to sign the presented agreement with Jayhawk Software; Council Member Jerry Martin seconded the motion. The motion passed with all members voting in favor. The minutes do not record any opposed votes, abstentions, or a breakdown of support beyond "all voted in favor."
The minutes do not specify implementation milestones, the expected timeline for conversion, or the cost differential between vendors; those details were not included in the meeting record.
