Emergency Communications Center training revamp halves time to PST1 milestone, training coordinator says
The Emergency Communications Center told the Audit Committee that a redesigned training program and new protocol software have cut the projected time to reach the PST1 qualification from about 215 training days to roughly 100, increasing classroom instruction and adding structured practice tools to reduce overtime pressure.
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Deborah de Lauenta, training coordinator for the Emergency Communications Center, told the Arlington County Audit Committee that changes to the center’s training program have sharply reduced the time it takes trainees to reach the PST1 milestone.
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