Sheriff's office outlines AI-assisted GovWorks dispatch tools and protocol changes after local pilot reduced calls
Goodhue County sheriff's staff described a GovWorks AI-assisted dispatch and training platform funded through Minnesota 911 special revenue funds, and presented a Canon Falls protocol change that local officials say reduced medical calls and overall call volume in the pilot area.
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The Goodhue County sheriff's office presented a public safety answering point operations update describing a new partnership with GovWorks, an AI-assisted training and quality-assurance platform, and operational protocol changes in Canon Falls that county staff say reduced local volunteer call volume.
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