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Sheriff's office outlines AI-assisted GovWorks dispatch tools and protocol changes after local pilot reduced calls
Summary
Goodhue County sheriff's staff described a GovWorks AI-assisted dispatch and training platform funded through Minnesota 911 special revenue funds, and presented a Canon Falls protocol change that local officials say reduced medical calls and overall call volume in the pilot area.
The Goodhue County sheriff's office presented a public safety answering point operations update describing a new partnership with GovWorks, an AI-assisted training and quality-assurance platform, and operational protocol changes in Canon Falls that county staff say reduced local volunteer call volume.
Sheriff Kelly explained the GovWorks platform provides real-time guidance to dispatchers and an "assist" tool that recognizes indicators in calls (for example, signs of a possible stroke) and prompts medically relevant questions and protocol recommendations. The sheriff told the board the contract is funded entirely through Minnesota's 911 special revenue funds and will not affect the county levy.
County staff and Chief Bryce Miller of Canon Falls Fire and EMS described protocol changes implemented locally to reduce unnecessary volunteer responses. Miller provided call statistics: the department's call volume rose from 353 in 2020 to 579 in 2023 and, without changes, was projected to reach 717; after protocol adjustments they project about 498 calls this year and reported a 62% reduction in medical calls in the tracked period beginning March 17, with an approximately 30% total call reduction in their service area.
"That is gamechanging," a county official said of the assist feature, and staff emphasized the tool is meant to coach dispatchers, not replace human decision-making. The sheriff confirmed 911 callers will continue to reach a live person; staff said the AI may be used for non-emergency lines in the future.
The sheriff's office also described creating an administrative sergeant position (Sergeant Rachel Dah) through internal reallocation to support CAD administration, training and regional coordination; staff said this change did not increase authorized FTEs and improves weekday support for external partners.
Commissioners asked whether the Canon Falls approach would translate to areas without a locally stationed ambulance (such as Wanamingo). Staff said local differences matter and protocols must be tailored, but the GovWorks tools allow scanning of local protocols into the system so assistants can adapt guidance to each community.
The board received the update for information; no county levy action was requested.
