Board approves migration from unsupported Mitel phone system to hosted service
IT staff said the county's Mitel phone system is no longer supported and recommended moving to a hosted system with Paul Bunyan Telephone. Commissioners approved proceeding with a hosted migration to improve remote-worker softphone capability and reduce on-site server maintenance.
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IT staff (Fred) told commissioners the county’s Mitel phone system is effectively unsupported and that recent vendor upgrades had caused persistent breakdowns for remote workers. He said Paul Bunyan Telephone — the county’s existing provider — offered a hosted solution that would eliminate the need for on-site servers, support softphones for remote employees, and integrate with Microsoft Teams.
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