County IT seeks automation for civil process and a case‑tracking system as BTS absorbs software costs
Business Technology Services requested funding for CivilServ automation of civil process work and a County Application Tracking (CAT) system to handle constituent issues; BTS leaders said contract inflation and $1.3M of inherited unfunded software drive FY27 budget pressures even as modernization reaches ~80%.
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County technology leaders urged commissioners to weigh investments that automate manual public‑safety and constituent processes while asking for careful scrutiny of efficiencies.
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