Roanoke County PIO tours emergency communications center, explains how 911 calls are handled
Roanoke County's public information officer toured the county's Emergency Communication Center to demonstrate how 911 calls are logged in the CAD system, triaged in a narrative entry, and dispatched to units; staff described training, the Active911 alert app and 12-hour shift operations.
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The public information officer for Roanoke County Fire and Rescue visited the Roanoke County Emergency Communication Center on July 13 to show how 911 calls are received, recorded and dispatched.
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