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Commissioners ratify CDW voicemail work, approve RingCentral phone system contract
Summary
The court ratified a CDW statement of work to fix the county voicemail server and approved a RingCentral cloud telephone agreement tied to an ETCOG interlocal; IT staff said the voicemail server had to be rebuilt and the RingCentral deal includes a refund equivalent to five months free on a five‑year contract.
The court ratified a statement of work with CDW Government LLC to address voicemail issues after county IT staff reported a corrupted server that required multiple rebuilds.
"We lost a server or it got corrupted, and we had to rebuild it multiple times to get it all the way back," Charlie Neninger, the county’s IT manager, said, estimating roughly $2,700 in consultant charges tied to the work.
The court also approved an agreement with RingCentral, arranged through an interlocal with the East Texas Council of Governments (ETCOG), for a cloud‑based telephone solution and configuration. Neninger said the vendor offered a refund equating to five months free under a five‑year contract; phones would be leased at $1 per month and the court discussed applying the introductory credit to monthly charges rather than equipment purchases. The agreement item on the agenda showed a county cost of $4,421.79, and commissioners approved the agreement by voice vote, 5–0.
Neninger said the county will schedule department‑by‑department training and appointments once the RingCentral account is established and staff receive access to training materials.
