ISSD tightens cybersecurity training communications after completion rate drops to 83%

Jan 13, 2026

CISO Timothy Renick reported KnowBe4 training completion fell from 91% in April to 83% in December. The board directed clearer email communication placing memorandum text in the body and noted a memorandum warning that noncompliant employees risk revocation of system access.

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Timothy Renick, Hamilton County chief information security officer, told the ISSD Board that completion rates for mandatory KnowBe4 cybersecurity training declined from 91% in April to 83% in December. Renick said the trend prompted a two‑phase approach to improve completion, including targeted additional training for employees who need help.

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