Mountain View council directs staff to switch to retroactive quarterly utility billing
Councilors gave verbal direction July 13 for staff to move the town’s utility billing from a proactive (prepaid) schedule to retroactive quarterly billing aligned with measured water use; administrators said no ordinance change or resolution is needed and staff will create an SOP and communications plan.
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At a July 13 special meeting, the Town of Mountain View council provided verbal direction to town staff to move from proactive — charging residents three months in advance — to retroactive quarterly utility billing, which bills residents after the service quarter ends.
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