Kent County DHHS directors report performance metrics, 14,000+ calls and SNAP policy changes
Directors reported May performance metrics (most KPIs met), InContact call volume exceeding 14,000, MDHHS recipient totals and payment amounts, a June 11 power outage that did not halt operations, and an upcoming SNAP non‑citizen policy change effective July 1.
The full story
At the Kent County Department of Health & Human Services board meeting on June 17, department directors reviewed performance metrics, call-center volumes and operational continuity following a June 11 storm.
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