Commission holds interactive training on empathy, clarity and conflict navigation
Trainer Felicia led a multi-module session for the Community Inclusion and Engagement Commission on July 16 focused on citizen connection, listening with empathy, navigating difficult conversations and building trust; commissioners practiced responses and discussed follow-up systems such as Ask Richardson.
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Felicia, a guest trainer brought in for the commission's annual July training, led an interactive session on citizen connection and communication etiquette that emphasized listening, plain language and reliable follow-through.
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