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Williams County dispatch reports steady call volumes, cloud‑based CAD and language‑access upgrades
Summary
Dispatch director updated the board on call volumes, staffing, a cloud CAD transition, language-translation tools and a new livestream feature for first responders' app; commissioners praised redundancy plans and staff training efforts.
Michelle Romans, dispatch director, told commissioners the dispatch center handled about 12,771 911 calls last year and nearly 67,000 calls‑for‑service overall, and that the center is on pace year‑to‑date to match last year's volumes. "For the year, overall, our 911s, our center took in 12,771 911s," Romans said.
Romans said two new hires are in background checks and that training to full independent duty can take 16–20 weeks. She described an upcoming September trainer visit and sending staff to the APCO national conference to improve retention and skills.
On technology, Romans said the center transitioned its CAD to a cloud server—one of the first in the state—moved phone lines to I3/IP to improve location accuracy and implemented a RapidSOS communicator module that can transcribe up to 175 languages to help non‑English callers. She added the center purchased a livestream feature for the I Am Responding app used by fire and EMS.
Commissioners asked about redundancy for cloud services; Romans said the center maintains dual 911 circuits and is working through redundancies and other backups.
