Austin Energy outlines customer-assistance programs, canvassing and proposed 311-hour efficiencies
Chief customer officer Carrie Overton described payment-arrangement options, canvassing to high-need ZIP codes, the medical vulnerable registry and a summer weather moratorium on disconnections; staff said proposed late-night reductions to 311 hours would not affect medical-vulnerable services.
The full story
Carrie Overton, Austin Energy's chief customer officer, told the committee the utility's customer-care work focuses on bill support and flexibility, community outreach, customer-assistance programs (including CAP) and the medical vulnerable registry (MVR).
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
or
Free account
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in