Officials explain how 988 calls are routed, why texts differ, and when 911 is still used
EveryMind and LBHA staff told the committees that 988 is a national number routed to local centers for calls but that text/chat currently routes via a state queue; texts will move to location‑based routing in about 18 months, officials said.
The full story
Officials described 988 as a national number routed to local centers and explained why text and chat operate differently today.
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