Pierson eyes smart‑meter pilot to reduce billing errors and detect leaks
Council discussed a pilot to install 10 smart meters that can alert both the town and customers to large flows, support remote shutoff, reduce reading and transcription errors, and potentially enable charging per gallon rather than per thousand gallons.
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Council members said recurring billing errors, manual meter reads and auto‑draft mistakes have caused staff headaches and occasional large, erroneous charges; one council member noted a recent auto‑draft error that withdrew $39,000. Rob and other members argued a smart‑meter pilot of 10 meters could produce automatic reads, reduce transcription errors and produce leak alerts that would prevent large bills.
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