Board hears that complaint process and handbook language are confusing for parents
Multiple members said the parent handbook and staff policy differ, email complaints get treated inconsistently versus required forms, and the formal process can deter parents; staff proposed clarifying links, forms and a short explanatory video.
The full story
Board members raised ongoing concern that the written complaint process is confusing and sometimes deters parents from reporting issues. S7 (Committee member) said she encountered conflicting guidance between the parent handbook and staff policy and that an email often does not substitute for the formal written complaint form: "I was given a completely different complaint process," S7 said, referring to differences between handbooks and staff documents.
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