State IT leader urges shift from transactional IT to service-based metrics
An executive-branch IT leader told JITOC the administration is shifting to a service-based model with measurable metrics (performance, uptime, usability) and urged sharing those metrics with users across branches to improve coordination.
The full story
An executive-branch IT leader described moving from a transactional model to a service-based approach that uses metrics to measure capacity, performance and quality. She said metrics such as uptime, access and system performance should be visible so consumers in the judiciary, executive and legislature can evaluate whether services meet needs.
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in