ADS outlines shift to service-based IT model to boost equity and predictability
Secretary Denise Riley Hughes told the Joint IT Oversight Committee ADS is moving from a transactional approach to a service-based model with core/field distinctions, shared field capacity, and competency-based staffing to improve equity, cost predictability and operational resilience.
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Denise Riley Hughes, secretary for the Agency of Digital Services, told the Joint Information Technology Oversight Committee that ADS is moving from a transactional approach to a service-based model intended to deliver digital equity, clearer financial controls and predictable IT services across state government. "When I joined the agency just 1 month shy of 3 years ago, we were looking at what the intention of creating centralization in IT is," she said.
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