Selectboard asks for more detail on Rural Solutions billing to control costs
Member Cary Sandvig requested a more detailed breakout of Rural Solutions billable units, noting some phone time could be handled by email to reduce costs; the board asked for additional information from the vendor.
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Selectboard Member Cary Sandvig raised concerns about the monthly Rural Solutions billing and requested a more detailed breakout of billable tasks. Sandvig said some support interactions — including phone time billed for ticket resolution — could be handled via email to lower costs, and he asked the vendor to clarify which billable units are driving charges.
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