Waste Management reports short‑term fixes reduced backups; promises KPIs and staffing increases
Waste Management managers described immediate operational changes (new unloading pad, staging for 7+ vehicles, flaggers, extra trailers, expanded hours and added staff) that have already reduced on‑road backups; council requested KPIs on wait times and missed pickups.
The full story
Waste Management representatives told council that after the June 15 annual report they implemented several operational fixes that have materially reduced queuing on Winooski Road. Jason Willie described reopening an existing pad ('Z wall') for residential unloading with staging for around seven vehicles, moving a handrail to meet OSHA, adding flaggers and containers, and increasing hauling capacity by contracting additional trailers.
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