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DeKalb County 311 operating on roughly $1.2 million; staff levels detailed
Summary
Director Sawyer said the 311 operation runs on about $1.2 million and described staff roles including a customer service administrator, one senior customer care representative and 12 customer care representatives.
Sawyer told the meeting that 311 is operating with a budget of about $1,200,000 and that much of that amount is directed to technology and software that keep the operation running. "Just to let you know, we're operating with a budget of about $1,200,000," she said.
She described the staffing structure under her: a customer service administrator, one senior customer care representative and 12 customer care representatives who perform call-center duties, answering phones and emails and handling service requests.
