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311 will directly handle Code Compliance and business licensing requests; sanitation calls routed
Summary
Director Sawyer said 311 provides direct service-request processing for Code Compliance and the business and alcohol licensing division, while operational sanitation issues are transferred to the sanitation department.
Sawyer explained 311s difference between direct and indirect support: 311 can accept emails and phone calls, open service requests and oversee their lifecycle when providing direct support, while some inquiries are routed to departments for handling.
She named the departments that receive direct support as Code Compliance and the business and alcohol licensing division under Planning and Sustainability, and said sanitation operational problems such as missed collection are transferred to sanitation staff to resolve.
