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DeKalb County 311 director outlines mission, service role and contact options
Summary
Amaris Sawyer, director of DeKalb Countys 311, described the call centers mission to improve access to county services through accurate information, transparency and responsiveness, and gave contact details and office location.
Amaris Sawyer, director of DeKalb Countys 311, opened with a description of the programs purpose: "to equip the residents and stakeholders of DeKalb County with access to county resources through the rendering of accurate information, transparency, and responsiveness." She said 311 aims to provide a "premier customer service experience" and to act as a reliable point of contact for residents needing county services.
Sawyer summarized how 311 either processes service requests directly or routes callers to the appropriate department. She also described the offices escalation path, saying it handles communications for escalations sent from the BOC to the chief operations officer and to the CEOs office. She concluded by giving practical contact information: call 311 from a DeKalb County landline, or (404) 371-2000 from other phones, or email 311ccc@DeKalbCountyGA.gov.
