RECC reports corrected 9-1-1 answer metrics and staffing updates; June PSAP rate above 95%

The RECC Director told the board the center switched to a state-provided reporting system (ECATS) and discovered prior canned reports had incorrectly included abandoned calls, which made performance appear lower than it actually was. "The national standard is that we should be answering 90% of 9-1-1 calls within 0 to 15 seconds, excluding abandoned calls," the director said, and then noted that "excluding the abandoned calls, we actually answer the phone within 96.3% of the time within 15 seconds" for January.