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Veterans services director asks for assistant as caseload grows
Summary
Walker County veterans services director asked commissioners for an assistant to handle an increasing caseload (10–12 veterans a day) and phone demand, saying the extra staff would free the director to pursue grants and outreach.
Walker County’s veterans services director told commissioners the office is seeing increasing demand and asked for an assistant to handle scheduling, phone intake and basic case work.
"My request is for an assistant because we are... I'm seeing anywhere between 10 to 12 veterans a day," the director said, describing heavy walk‑in traffic, scheduled appointments and increasing phone volume that makes it difficult to both meet veterans' needs and pursue grants or outreach. The director told the court the office had brought in roughly $231,694 in indirect expenditures for the county and more than $3.18 million in educational and vocational assistance for veterans in recent years.
Commissioners suggested exploring intern or volunteer partnerships, including college programs, to provide capacity while the court considers a permanent hire. The director and commissioners agreed staff will assess options and return with a recommendation on whether to add a full‑time assistant or pursue interim help through partners.
