Board told final CAD integration step is data-streaming issue; vendors working with carriers

Aug 1, 2024

Staff said the computer-aided dispatch project has one remaining component — a Digi system that must receive correctly formatted call data from the telephone/NGA provider so Motorola/Spillman CAD can auto-populate addresses. Vendors and carriers are working on a data-formatting/class-of-service fix.

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Staff reported the county’s CAD implementation is effectively complete aside from one remaining data interface. Chair Lee explained the outstanding item is a small component (referred to in the discussion as “Digi”) that transfers call data from the county’s NextGen 911 environment into Motorola/Spillman CAD so addresses populate automatically. "That is the last remaining thing," Lee said, describing it as a data-streaming and format-translation issue.

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