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Training, pilot users and on‑site support detailed for MAX rollout
Summary
Presenters outlined MAX training options — in‑person sessions, Webex/Teams, and local super users — and said each office will have additional on‑site support at go‑live; staff were urged to sign up for sessions and identify super users.
Presenters outlined how offices should prepare for the MAX modernization rollout by registering for training and designating local super users.
Training will be offered via Teams and Webex sessions and in‑person local sessions; pilot users and office managers will act as 'super users' to support colleagues. Presenters said that during the first days after the Oct. 5 go‑live there will be additional on‑site systems support to troubleshoot issues and that offices should expect some temporary slowdowns as users adapt to the new interface.
Presenters urged supervisors to enroll staff now, identify their two or three super users and coordinate schedules so that offices have coverage during training and the initial go‑live window.
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