Ray Cameron highlights data, kiosks and credible messengers to cut caseloads
Ray Cameron told the court he used risk-assessment tools, kiosks for low-risk clients and culturally responsive provider networks to reduce caseloads and improve outcomes; he emphasized staff coaching and data dashboards.
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Ray Cameron described operational steps he used to drive efficiency and engagement in prior roles: risk-assessment tools, triage of caseloads, enhanced data systems and a kiosk system for low-risk clients to report without staff intervention. "We implemented best practices, risk assessment tools ... and we also created a kiosk for our low risk clients," Cameron said.
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