Balch Springs unveils SeeClickFix service for resident service requests
City staff demonstrated the new SeeClickFix platform, which lets residents report service issues with photos and track resolution in real time; the mobile app is available on Google but not yet on Apple, city staff said.
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Balch Springs staff demonstrated a new public service tool, SeeClickFix, that will let residents submit, view and follow city service requests in a real-time, map-based interface. Denise Pratt, who led the presentation, said the system is already in use and allows users to upload up to five photos, choose categories, and track updates without relying on email or phone calls.
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