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Staff raise login and password problems; vendor outlines interim fixes
Summary
County staff said users had trouble logging in during earlier tests; the trainer said he temporarily set test passwords for sessions and that IT/clerk staff will assist commissioners with resets before live use.
Multiple participants reported login problems during previous uses, including clerks who could not sign on or who were unsure which encoder to use. One participant said clerks had difficulty because they were switching from an older system to the new one.
The presenter described temporary measures used during training: "we changed some of the commissioners' passwords because they were using a different piece before, and I don't think they knew their password ... so we changed some of their passwords to be, like, Password1234Exclamation... just so we can log in as them and kind of play the role of the commissioner." He added that staff would change those test passwords afterward and that technical staff on hand would help anyone who still had trouble.
Participants said they would include ITS/technical staff (Dedrick and Victor were mentioned) in planning so clerks and commissioners receive hands-on assistance during the practice sessions.
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