Staff raise login and password problems; vendor outlines interim fixes
County staff said users had trouble logging in during earlier tests; the trainer said he temporarily set test passwords for sessions and that IT/clerk staff will assist commissioners with resets before live use.
The full story
Multiple participants reported login problems during previous uses, including clerks who could not sign on or who were unsure which encoder to use. One participant said clerks had difficulty because they were switching from an older system to the new one.
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