Universal Services defends license optimization, AI pilots and 3-1-1 as core county infrastructure
Sindhu Menon, Universal Services executive director and CIO, briefed court on countywide IT priorities—cybersecurity, ServiceNow, ERP scoping, AI governance and 3-1-1 expansion—and said license optimization and contract renegotiations could deliver much of the department’s 8% offset target.
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Sindhu Menon, executive director of Universal Services and county CIO, framed IT and fleet operations as mission‑critical infrastructure at Harris County’s FY2027 budget hearing. She said universal services runs hundreds of applications, thousands of servers and the county’s 3-1-1 contact center, and described ETAM (enterprise technical asset management) license optimization and contract renegotiation as a major offset pathway.
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