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Emergency Fire Dispatch protocols went live; initial compliance at 85%
Summary
Clinton County Central Dispatch implemented Emergency Fire Dispatch in March; staff reported a minor early adjustment, an initial quality assurance compliance rate of 85% in the first week, and positive staff feedback on structured call prompts.
Director Christine Collom reported the Emergency Fire Dispatch (EFD) protocols went live in March and that staff made a small adjustment within the first 36 hours to speed call entry into CAD. Initial quality assurance reviews showed an 85% compliance rate during the first week, and Collom said dispatch staff have responded positively to the structured prompts introduced by EFD.
The board recorded no public comments on EFD during the meeting; the minutes summarize operational metrics rather than providing verbatim exchanges. The EFD rollout also prompted updates to roughly a dozen policies and some EMS-related procedure changes, which staff reviewed and received training on via the Power Recall system.
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