Council hearing: NCT 9-1-1 updates include potential workstation changes, Verizon and SHI contracts

Jun 16, 2026

Council Member Janae Butler reported on the North Central Texas 9-1-1 Board meeting, including adopted policy revisions to ADM 2.8, authorization proposals for emergency communications with Verizon (not to exceed $150,000) and Microsoft licensing with SHI (not to exceed $250,000), and a forthcoming review of call-handling workstation utilization that may affect Murphy.

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Council Member Janae Butler provided a detailed debrief from the North Central Texas 9-1-1 Board of Managers meeting on June 10, listing adopted minutes, policy revisions (ADM 2.8) to align NG911 GIS-based service boundaries, and contract authorizations under consideration. Butler said the board approved a proposed Verizon Wireless contract for emergency communication and backup connectivity "not to exceed $150,000" and a SHI Government Solutions contract for Microsoft licensing "not to exceed $250,000."

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