Council approves CRM hosting agreement; members ask for IT cost breakdown
Council approved a blanket purchase agreement for CRM hosting (RSM) not to exceed $121,500 charged to Water Admin and Sewer Contracts; members asked staff to provide a consolidated breakdown of citywide IT and hosting costs.
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The council approved a blanket purchase agreement for CRM hosting with RSM for an amount not to exceed $121,500, to be charged to Water Administration and Sewer Contracts Services. The item funds the software hosting that supports customer-service tracking, work orders and CRM functions primarily used by the water and sewer enterprise fund.
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