Audit flags duplicate abatement fees, recommends process changes and automated notifications

The audit reviewed code-compliance abatement work orders and revenue recovery processing. Internal audit found the abatement program generally functions in accordance with ordinance, with about 1,620 abatement work orders totaling roughly $956,000 in value during the scope; about 60% of abatements were paid without lien. But auditors flagged instances where multiple work orders performed on a single property on the same day produced escalating administrative fees, resulting in excessive charges totaling about $9,325.