Tyler Technologies says recent service issues addressed; county keeps records search module
Tyler Technologies told the court it addressed several support tickets and calendar configuration issues; Parker County approved an amendment to retain Tyler's 'content manager' records‑search module while other services shift to a new vendor.
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Tyler Technologies representatives reported to the Parker County Commissioners Court that recent support tickets and configuration problems have largely been resolved and that the vendor and county are working on ongoing items. Tiffany Kernett, senior client executive at Tyler Technologies, said the vendor conducted on‑site and remote support in May, reset a judge's calendar, and provided training on forms and workflow processes.
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