County Clerk says new state DMV software is causing longer wait times
County Clerk Kelly A. Eskew told the Rules Committee that rollout of the New York State DMV software has lengthened customer waits and complicated routine transactions; the DMV is receiving twice-weekly mitigation updates and prioritizing customer service while the vendor addresses developmental issues.
The full story
County Clerk Kelly A. Eskew told the Rules, Enactments and Intergovernmental Relations Committee on March 25 that rollout of the New York State DMV software has produced longer customer lines and extended transaction times. She said the county receives customers from multiple regions because the Orange County DMV allows walk-ins, and that some transactions "that typically take five minutes, now [take] fifteen to twenty minutes."
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in