Public Works outlines pothole reporting options and immediate‑repair threshold
Public Works staff said potholes may be reported via website tracker, phone, email or in person and that the streets foreman aims to respond same day or next day; immediate repair threshold was described as roughly 7-by-7 inches and 2–3 inches deep.
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Jesse Rupseger, Public Works Office Manager, briefed the committee on how pothole reports are received and handled. He said the department is working toward a written standard operating procedure but currently consolidates reports from multiple channels onto an internal spreadsheet and sends them to the streets foreman for triage and repair.
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