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Washington County 911 reports solid performance metrics; staffing pipeline noted
Summary
The county's 911 director reported April–June metrics: ~28,000 calls for service in the quarter, 99% of 911 calls answered in under 10 seconds, and NFPA dispatch benchmarks discussed. Staffing vacancies, applicant pipeline and training hours were reviewed; online nonemergency reporting was cited as reducing 911 volume.
Washington County 911 presented its April–June quarterly report, summarizing call volume, dispatch performance and staffing.
"The NENA standard is 90% of all 911 calls shall be answered within 15 seconds. We are still doing 99% in under 10 seconds," Wellman said, and reiterated NFPA dispatch goals and the 911 center's current performance numbers. She reported roughly 28,000 calls for service in the quarter and explained that increased use of a nonemergency online reporting form has reduced 911 call counts. The 911 center serves 30+ agencies and reported 548 continuing-education training hours for the quarter; three vacancies exist with one candidate expected to start within two weeks.
Commissioners asked about nonemergency call trends and staffing; Wellman said the online form and public education are factors driving lower 911 call counts and described lengthy hiring pipelines (e.g., 144 applicants yielded one viable candidate from the recent posting).
