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Resident raises water-billing problems as clerk reports software import errors
Summary
A resident told the Village of Industry board she’s had billing and usage problems after a system change; the water billing clerk said imports from GWorks omitted minimum charges, though the clerk said she’s overall satisfied with the new software and support.
Penny Williams told the Village of Industry Board of Trustees during public comment that she has experienced water-usage and billing problems at her residence following recent system changes. The clerk and staff were asked to follow up; Attorney Laegeler and staff acknowledged issues are being worked on.
Water Billing Clerk Theresa, speaking during the officials’ reports, said she completed two trainings on the new water software but that "customers are not being billed for the minimum amounts just actual consumption only." She added that some items imported incorrectly from GWorks but that she is overall happier with the new software and the level of support. The report also noted routine maintenance: the Pinhook Park restroom has been winterized.
The Board did not take formal action on a specific billing adjustment at the meeting but public comment and the clerk’s report indicate staff follow-up is expected.
