Cayuga County IT rolls out AI training and drafts incident response plan
IT reported 452 new help‑desk tickets in March (91% resolved, average 1.1 hours), is developing a Cybersecurity Incident Response Plan and said 63% of county staff had completed AI training as of March 2.
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Tom Bunn (Information Technology) briefed the committee on March help‑desk metrics and security work. He reported 452 new support tickets in March; 91% (411) were resolved and average resolution time per ticket was 1.1 hours. Bunn said IT is developing a comprehensive Cybersecurity Incident Response Plan with defined roles and actionable response procedures and that the draft will be circulated for stakeholder review.
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