Elko and West Wendover dispatch centers report strong answer rates, note recording issues
Elko County Regional Communications Center reported 1,602 911 calls and nearly 100% PSAP answer rates (around 4 seconds), while West Wendover reported 89 911 calls with 98% answered within 10 seconds. Elko staff noted intermittent Exacom recording reliability issues and upcoming vendor coordination on July 21.
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Pamela Courtright, operations lead for the Elko County Regional Communications Center, briefed the board on June 4 that the center fielded 4,064 administrative calls and 1,602 911 calls recently, with PSAP answer times averaging roughly four seconds.
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