Board warned of recording and timestamp problems after NGA SIP integration
Dispatch staff told the board that recordings from NGA 911's SIP integration are inconsistently captured and often lack date/time stamps, which could complicate legal evidence and has prompted an open ticket with the vendor.
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The board was warned June 5 about persistent problems with call recordings and timestamps after a SIP-line integration with NGA 911. Dispatch staff said some calls are now split between NGA’s SIP recording system and the county’s Exacom system and that NGA recordings often lack date and time stamps.
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