West Wendover dispatch reports high call-answer rates but ongoing NGA relay and recorder problems

Jul 2, 2026

West Wendover dispatch reported 728 calls last month (167 911) with 98% of 911 calls answered within 10 seconds; staff said NGA-related relay and recorder transfer issues remain under investigation.

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Heather from West Wendover dispatch reported the center answered 728 calls last month, including 167 calls to 911; she said 98% of 911 calls are answered within 10 seconds and 95% of administrative calls are answered within 10 seconds. Heather described outstanding NGA-related issues, including a relay box replacement that had not yet occurred and occasional failures to transfer calls to the recorder.

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