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West Wendover dispatch reports high call-answer rates but ongoing NGA relay and recorder problems
Summary
West Wendover dispatch reported 728 calls last month (167 911) with 98% of 911 calls answered within 10 seconds; staff said NGA-related relay and recorder transfer issues remain under investigation.
Heather from West Wendover dispatch reported the center answered 728 calls last month, including 167 calls to 911; she said 98% of 911 calls are answered within 10 seconds and 95% of administrative calls are answered within 10 seconds. Heather described outstanding NGA-related issues, including a relay box replacement that had not yet occurred and occasional failures to transfer calls to the recorder.
Heather said staffing is improving, with one dispatcher nearing completion of training phases and another recently started, after which the center expects to be fully staffed. She requested that NGA be pushed for updates on relay and recorder fixes; Carrie from Elko noted West Wendover’s symptoms matched those the Elko center had previously experienced and urged Heather to press NGA for solutions.
