County unveils website overhaul plan using CivicPlus and Civic Optimize to digitize forms and workflows
Grand County staff described a recent website redesign and the rollout of CivicPlus hosting, Acquia Optimize accessibility scanning, a Phrase-powered chatbot and Civic Optimize workflow/digitization (about $8,000 annually) intended to streamline contract routing, burn permits and public-facing forms.
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Communications Director Christine Travis briefed commissioners on the county’s website contracts and a rollout plan for CivicPlus services, Acquia Optimize (formerly Monsido) accessibility scans and Civic Optimize (a CivicPlus module) to digitize workflows. Travis said the county has reduced active public pages from about 5,000 to roughly 500 and will use Civic Optimize to automate internal routing for contract approvals and to move external forms (for example, burn-permit applications and contractor registration) online.
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