Hampton Roads Transit CEO explains large "true up" after ridership drop

Mar 1, 2026

William Harrell, president and CEO of Hampton Roads Transit, told Hampton City Council the agency saw both sharp ridership declines and higher operating costs that produced an unusually large annual "true up." He said HRT will outline mitigation steps at a board meeting in Norfolk and return to brief the council.

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William Harrell, president and CEO of Hampton Roads Transit, told Hampton City Council that the agency's recent "true up" reflected a combination of lower-than-expected fare revenue and higher operating costs.

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