Residents and council members question mandatory AI training and Copilot rollout
A resident witness and OCTO exchanged sharply over a citywide mandatory AI training and the Copilot rollout; the resident estimated $2.22M in lost staff time, while OCTO said training content was provided at no direct cost and the rollout followed a pilot approach.
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A resident witness who appeared on the OCTO panel criticized the city's mandatory AI training for all government employees and contractors and urged the council to reassess the rollout and measure actual impact on residents. The witness said she supports oversight and testing of automated systems and urged usability testing of critical services such as the SNAP application.
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