Council flags slow alarm responses and tests panic-button routing to dispatch
Council members reported inconsistent alarm-center response to panic-button activations and agreed to change routing so panic signals reach police dispatch more directly; police chief explained typical alarm-company call-back practices and direct police buttons on alarm panels.
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Council members raised concerns that the building panic button and alarm routing did not produce a rapid police response during a recent test. One participant said the panic button "didn't" work as expected and that "it literally took them 10 minutes to respond." The council discussed changing the alarm routing to reach police dispatch more directly.
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